Explore our comprehensive FAQ section to find answers to commonly asked questions about our products, services, and policies.
Yes, ASN do offer In-Body Scans! While we do offer this service, some of our stores don't have this functionality (yet!). So it is best to head over to our Booking Page to select your store and a suitable time. Otherwise, call your local store to boo
We do offer a 'Find In Store' option on our products! This will help you find the most accurate stock at our participating stores. You will be able to find this on the product page, underneath the 'Add To Cart' buttonOtherwise, all our online orders
Whether you are new to supps or a seasoned veteran; we are glad you have chosen ASN to begin your journey! 💜. Your needs and goals are important to us, just as much as they are different from person to person, so we can't pinpoint expert guidance fr
It seems that the product you're interested in is currently out of stock. We understand how frustrating this can be, and we're working diligently to replenish our inventory as soon as possible. Our team is actively monitoring the situation and workin
We understand that you have a preference for a specific brand that we don't stock. While we strive to offer a wide range of products, they are ocassions where we may not carry certain brands. This is due to various factors such as availability, inter
Welcome to ASN! 💜 While we may not have ongoing promotions on all our items, we periodically run special promotions, sales and our monthly deals. If you are interested in receiving exclusive offers and discounts, we recommend signing up for our news
The expiry dates will vary depending on whether the product is a protein powder, creatine, pre-workout and onwards. Rest assured all our products at ASN are within their expiry dates that are safe to consume. When we are ordering from our suppliers,
We're always excited to explore potential sponsorship opportunities with passionate individuals and communities. While we'd love to learn more about your vision, please note that we receive many requests and carefully evaluate each one to ensure it a
We are committed to providing you with the best value for your purchases. We understand that finding the best price is important, and we’re happy to offer a Price Match Policy to ensure you’re getting a competitive deal. We’re pleased to match the pr
Yes, we do! As a matter of fact, EVERY order you place with us at ASN will give you the ability to add ONE FREE SAMPLE to your order. These will range from Protein Powder, Pre-Workouts and sometimes even Greens Powder. However, we don't have every br
This will vary depending on what you purchase! Serving sizes are based on factors such as specific ingredient levels, formulation and then the intended use of the supplement. We aim to offer a 'How To Use' on every product which is information that w
Our team at ASN are always working on creating bundles that are suited towards your fitness goals, or even just ways of helping you save money! Whilst everything isn't available for a bundle option, you can shop all our Bundle Product here. The produ
We're sorry to see you go but we also understand. On all our emails there will be a 'unsubscribe' button at the bottom of each emails. This will directly flow back to our email system for annything in the future. This is also the same for SMS marketi
If you encounter issues with a discount code, please ensure it is applicable to the items in your cart, as some codes may only work on full-priced items. Also make sure you have the EXACT spelling. Keeping in mind 'O' and '0' are two different charac
Firstly congratulations! Or a soon to be congratulations 💜. When it comes to taking supplements while breastfeeding, the best advice we can offer is to consult with your healthcare professional. While we have a wealth of knowledge and expertise, you
Booking an InBody scan is easy and convenient. You can schedule your appointment by one of the following methods:. Whether you prefer the personal touch of face-to-face interaction or the convenience of online communication, the process is straightfo
Thank you for your interest in joining our team at ASN. We’re excited to hear from you. To help us better understand your preferences, could you please let us know whether you’re interested in a position online or in-store? If you’re looking for an i
Hey there! 👋 Please start with giving us a little more information on what you need a hand with. This will help us direct your message into the right hands. Our chat is available between 8am - 5pm (AEST), Monday to Sunday, but please note that this
Good news! Everything you see on our website is also available in our stores - unless we have specifically marked it as an 'Online Exclusive' deal. Alternatively, keep an eye out for this label which will appear on some of our banners. 💜. If you do
We know how important it is to get the product you love, but here's a heads up about some products! There can potentially be two different formulas; USA and AU. Most of the time, this will be in a Pre-Workout however if you know, you will know if you
We’re so thrilled for you! Whether you’re trying to conceive or currently pregnant, it’s such a special time. 🍼💖. While we're always here to share our product knowledge, we strongly recommend chatting with your GP or healthcare professional before
Looking for the perfect gift? Our gift cards are a great choice! You can easily purchase them online, and they can be used both in-store and online for any of your favorite products. 🛒✨. Once you’ve made your purchase, the gift card will be sent str
We’re glad you’re interested in our products, but when it comes to those under 18 years of age, we always recommend exercising caution. Since many of our supplements, especially pre-workouts, contain high levels of caffeine and other potent ingredien
We’re sorry to hear you’re having trouble! Sometimes, our website may experience changes or hiccups that we might not catch right away. Here are a few quick tips to help:. If you’re having trouble finding a product or applying a discount code, please
We totally understand the frustration of opening an old email or seeing a past promotion - it happens to the best of us! However, please note that ASN has an Order Acceptance Policy, which means that promotions are only valid during their specified t
We’re truly sorry to hear that your product isn’t meeting your expectations - your safety and satisfaction are our top priorities. 🙏 If you’ve found something unusual in your product (like objects in the powder or anything that just doesn’t seem rig
We understand it can be a bit surprising if the product you received doesn’t quite match the image on our website. Occasionally, our vendors or brands may update their packaging without prior notice, which means the product you receive might have a n
We know how important it is to understand what’s in the products you’re purchasing, so we do our best to provide accurate and up-to-date ingredient information on our website. Please be sure to check the nutritional panels listed, as they contain the
Using a gift card is super simple! Firstly, add everything you want/need into your cart and then head over to the checkout 🛒. Once you are at the checkout you will then see a box that looks like the below where you can enter in your gift card. This
We would like to inform you that GPN in the US has initiated a sustainability project aimed at replacing all tamper-evident (TE) bands and stickers with TE Induction seals. The transition began in July 2024, with the larger tubs expected to begin the
Sorry to hear you're having trouble with your discount code 😣 Let's try and fix this!. Here are a few things to try first:. Double-check the code: Make sure it's entered exactly as it appears. We do recommend copy and paste as something letters/numb
We've recently closed a few of our store locations, which we understand is disappointing, this does open the door to new and exciting locations!. The good news? You can still find your nearest store using our Store Locator. Just pop your postcode or
If you're free gift isn't showing up in your cart, here are a few things to check first 😊. Promo Period: The deal may have ended - double check the promo dates to make sure its still running. Product Selection: Some offers are only valid with specif
Love all things health, fitness and supplements? We're always excited to hear from passionate people who want to join the ASN Family. To get started, simply fill out the contact form on our Franchise Opportunities Page. Once submitted, one of our bus
Great question! Most of our discount codes are set up to work both instore AND online. However, it does just depends on how the code was originally created. From time to time, codes are created just for local businesses to support their local stores.
If you have noticed a price change between the product page and then the checkout - don't stress! This can happen sometimes due to a few reason:. To get this sorted quickly, just send us over the product/s you have in your cart and we can fix that up