What happens if a product that has arrived doesn't seem right?Updated 6 months ago

We’re truly sorry to hear that your product isn’t meeting your expectations - your safety and satisfaction are our top priorities. 🙏 If you’ve found something unusual in your product (like objects in the powder or anything that just doesn’t seem right), we’d like to investigate this as quickly as possible.

To help us resolve this, could you please send us:

1. Photos of the issue you’re experiencing.
2. The batch number found on the product packaging.

Since we’re not the direct manufacturers, we’ll need to pass this information along to the vendor for further investigation. This process might take a few days, but we’ll keep you updated every step of the way to ensure this gets sorted out for you.