Got questions about Click & Collect? Discover everything you need to know in our FAQs – from how it works to pickup times and more. Convenient shopping made easy!
Our team will process your Click and Collect order as quickly as possible. While we aim to have it ready within 4 business hours, this timeframe may vary depending on demand. Rest assured, we’ll notify you as soon as your order is ready for pickup! �
Great news, yes ALL our stores offer Click and Collect! 🛍️ Find your nearest store here.
Using Click and Collect is super easy and completely user-friendly! Simply head to your favourite product and use our 'Click and Collect Widget' below the add to cart button. Pop in your postcode and then find our nearest store with stock! All our st
Yes, you’ll receive both an SMS and an email when your Click and Collect order is ready 📱. These notifications will include a 6-digit code, which you’ll need to bring with you to collect your order! You will also receive a confirmation SMS and email
You can pick up your Click and Collect order as soon as you receive the 'Your order is ready for collection' email or SMS notification. Please wait for this confirmation before heading to the store to ensure your order is ready for you!
Once an order has been placed online for delivery to your home or business address, we are unable to directly switch this over to a Click and Collect order. If you have changed your mind with online delivery and would prefer to pick up in store, plea
We’ll hold your order for 7 business days from the purchase date to make sure you have plenty of time to collect it. Our friendly store team will stay in touch with you during this time to remind you about pickup and help ensure you don’t miss out. I
When collecting your order, please bring your 6-digit confirmation PIN, which you’ll find in both your SMS and email notification. This helps us quickly verify your order and get you on your way!
In short answer, yes someone else can pick up your order! They will just need to show our store team the 6 digit confirmation PIN from the email or SMS. Please note that we cannot accept just a name of the order as verification.
When placing a Click and Collect order, you can choose from the following payment methods available on our website:. Important Note:Please be aware that Apple Pay and Google Pay are not supported for Click and Collect orders. If you select one of the
Absolutely you can! However, please note that the following conditions apply:. Make sure you select your FREE sample at the checkout, otherwise ask our staff when you pick up your order!