What is our return policy?Updated 8 months ago
If you would like to request a return for a product purchased through ASN Online, please contact ASN Online Customer Service.
Alternatively, you can do this by logging in through our chat portal in the "Track and manage my orders" section 💜
Phone: (07) 5549 2524 during business hours (Mon to Fri - 8 am to 4 pm AEST)
Email: customerservice@asn.com.au
Any return request must be made to the original store within 30 days of purchase. Returns request for a product purchased online via the website will not be accepted by ASN Retail Stores.
Please call or email our Online Support Team with the following:
- Full Name
- Original invoice number displayed on the confirmation email
- Reason for return
- Any relevant photos
- Contact details
Requirements to be eligible for a return
- Returns must be received within 14 days of lodging a request
- Unopened and unused in original sealed packaging
- Securely wrapped
- Accompanied by a Tax Invoice or Proof of Purchase
- Returned to us at your own expense