What happens if my delivery comes when I'm not at home?Updated 8 months ago

If your order has been sent via Australia Post, and you are not home when your delivery arrives, your package will be redirected to the nearest Australia Post depot, which you will receive a collection card for in your mailbox with further instructions.

If you want your parcel left at your door (Safe Drop), you must state in the comments that you give permission for ‘Authority to Leave’. This is at the courier’s discretion if they deem it safe to do so. Should you request ‘Safe Drop’ for your package, Australian Sports Nutrition takes no responsibility or liability should an item or order go missing once it has been delivered to the ‘Safe Drop’ location without the signature.

Please ensure that the shipping address provided is complete and accurate once you receive your confirmation email. The customer is liable for any incorrect/incomplete address where delivery is unsuccessful. This will incur a manual re-shipping fee payable via credit card or a refund (excluding postage costs).

Orders sent via StarTrack will be left unattended by default.