How can I request a return?Updated 8 months ago

If you would like to request a return for a product purchased through ASN Online, please contact ASN Online Customer Service.

Alternatively, head onto our chat portal where you can access the "Track and manage my orders"

 Please note, if you are wanting to return from an order purchased in-store, you need to head back to the store. These cannot be completed from our online team. 

Online Returns:

Please contact us on the either of the below information. Ensure you have the following information available:

• Full Name
• Original invoice number displayed on the confirmation email
• Reason for return
• Any relevant photos
• Contact details

Phone: (07) 5549 2524 during business hours (Mon to Fri - 8 am to 4 pm AEST)
Email: [email protected]

In-Store Returns:

Contact or head into your local store to complete the return.